Privacy Policy

Last Updated: August 10, 2026

At Manou Pro Clean Inc., we take the protection of your privacy and personal information seriously. This Privacy Policy explains how we may collect, use, disclose, retain, and protect personal information when you visit our website, contact us, request a quote, or use our services.

This policy is intended to inform our clients and website visitors about our personal information protection practices in accordance with applicable laws in Quebec and Canada.

1. Company Information

This Privacy Policy applies to the activities of:

Manou Pro Clean Inc.
692 Rue Russell Laval, QC H7R 0A7 Canada

Phone: 514 947-8924
Email: machka00@yahoo.ca

Manou Pro Clean Inc. provides residential, commercial, and property cleaning services, as well as various cleaning solutions.

2. Personal Information We May Collect

When you use our website or communicate with Manou Pro Clean Inc., we may collect certain personal information that you choose to provide.

This information may include:

Your first and last name;
Your telephone number;
Your email address;
Your address or the address where cleaning services are requested;
The type of cleaning service you are interested in;
Information about your house, condo, apartment, business, office, or other property;
Your availability and service preferences;
Information provided when requesting a quote;
The content of messages you send us;
Any other information you voluntarily choose to provide.

We aim to collect only the information reasonably necessary to respond to your request or provide our services.

3. How Do We Collect Your Information?

Your personal information may be collected when you:

Complete a form on our website;
Request a quote;
Contact us by telephone;
Contact us by email;
Request information about our services;
Schedule an appointment or request a cleaning service;
Become a client of Manou Pro Clean Inc.;
Interact with certain features of our website.

Certain technical information may also be collected automatically when you browse our website, depending on the technologies used on the site.

4. Why Do We Use Your Information?

We may use the personal information we collect to:

Answer your questions;
Process requests for information;
Prepare a quote;
Follow up on a quote request;
Communicate with you about our services;
Schedule requested services;
Provide cleaning services;
Provide customer service;
Manage our relationships with clients;
Improve our services and website;
Maintain the security and proper operation of our website;
Prevent certain abusive or fraudulent activities;
Comply with legal, administrative, or regulatory obligations.

We aim to use your information only for the purposes for which it was collected or for other purposes permitted by law.

5. Consent

Where required by applicable law, Manou Pro Clean Inc. obtains your consent before collecting, using, or disclosing your personal information.

When you voluntarily provide information to request a quote, obtain information, or receive a service, we may use that information to the extent necessary to process your request.

You may withdraw your consent where permitted by law.

However, withdrawing your consent may limit our ability to provide certain services when the information concerned is necessary to deliver those services.

6. Disclosure of Personal Information

Manou Pro Clean Inc. does not sell your personal information.

In certain circumstances, we may use third-party providers or service providers to support the operation of our business and website.

Depending on the tools actually used, these providers may offer services such as:

Web hosting;
Email services;
IT maintenance or technical support;
Form management;
Website analytics;
Customer relationship management;
Appointment scheduling;
Other technology services necessary for our operations.

When personal information must be disclosed to a service provider, we aim to limit that disclosure to the information necessary for the provider to perform the relevant service.

We may also disclose information when required or permitted by law.

7. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to comply with applicable legal, tax, administrative, or contractual obligations.

When personal information is no longer required, it may be destroyed, deleted, or anonymized in accordance with applicable requirements.

8. Protection and Security of Personal Information

Manou Pro Clean Inc. takes reasonable measures to protect the personal information under its control.

These measures are intended to reduce the risk of:

Unauthorized access;
Unauthorized use;
Unauthorized disclosure;
Modification;
Loss;
Destruction of personal information.

However, no method of transmitting information over the Internet and no computer system can guarantee absolute security.

We therefore encourage users to exercise caution when transmitting personal information online.

9. Cookies and Similar Technologies

Our website may use cookies and other similar technologies.

Some cookies may be necessary for the technical operation of the website. Others may, depending on the tools installed, be used to:

Measure website traffic;
Understand how visitors use certain pages;
Improve website functionality;
Improve the browsing experience;
Measure the performance of certain digital activities.

Where required by applicable law, your consent may be requested before non-essential cookies or technologies are used.

You may also adjust your browser settings to limit or delete certain cookies. However, doing so may affect some website features.

10. Third-Party Websites and Services

Our website may contain links to websites, applications, maps, social media platforms, or other services operated by third parties.

When you access an external service, that provider's privacy policy and terms may apply.

Manou Pro Clean Inc. is not responsible for the privacy practices of independently operated third-party websites or services.

We encourage you to review their privacy policies before providing them with personal information.

11. Processing of Information Outside Quebec

Some technology service providers may host or process information outside Quebec or Canada.

In such circumstances, the information concerned may be subject to the laws of the jurisdiction in which it is stored or processed.

Where required by applicable legislation, Manou Pro Clean Inc. takes appropriate measures before disclosing personal information outside Quebec.

12. Your Rights Regarding Your Personal Information

Subject to the conditions, limitations, and exceptions provided by applicable laws, you may have the right to request:

Access to personal information we hold about you;
Correction of inaccurate, incomplete, or ambiguous information;
Withdrawal of your consent where applicable;
Information about the use and disclosure of your personal information;
Cessation of dissemination or de-indexing of certain information in circumstances provided by law;
Deletion or destruction of information when the conditions provided by law are met;
The exercise of any other rights provided under applicable privacy legislation.

We may request reasonable verification of your identity before processing certain requests relating to your personal information.

13. Person Responsible for the Protection of Personal Information

For questions regarding this Privacy Policy, the handling of your personal information, or the exercise of your rights, you may contact the person responsible for the protection of personal information at Manou Pro Clean Inc.

Manou Pro Clean Inc.
692 Rue Russell Laval, QC H7R 0A7 Canada

Phone: 514 947-8924
Email: machka00@yahoo.ca

Requests concerning access, correction, or other rights related to personal information may be submitted using the email address above.

14. Privacy Complaints

If you have a question, concern, or complaint regarding how your personal information is handled, please contact the person responsible for the protection of personal information at Manou Pro Clean Inc.

We will review your request and respond in accordance with applicable legal requirements.

15. Information Concerning Minors

The services provided by Manou Pro Clean Inc. are not specifically intended for children, and our website is not designed to intentionally collect personal information from minors without the consent or authorization required by law.

16. Changes to This Privacy Policy

Manou Pro Clean Inc. may modify or update this Privacy Policy to reflect changes to our practices, website, technologies, or applicable legal requirements.

When changes are made, the date of the latest update may be displayed at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about any changes.